Refunds & Returns Policy

At Brielle’s Boutique, we take great pride in the quality of our handcrafted items. Because each piece is made to order or created in very small batches, all sales are final. ### 1. The 7-Day Inspection Rule We understand that sometimes things happen during shipping. However, to protect our small business, we do not accept any claims for returns or replacements after 7 days of delivery. * You must inspect your order immediately upon arrival. * Even if a product is damaged or incorrect, you must contact us within 7 days. After this one-week window, all sales are final, and no exceptions will be made, regardless of the condition of the product.

2. Valid Reasons for a Claim (Within 7 Days)

A return or replacement will only be considered if you contact us within the 7-day window for the following reasons:

• Damaged Product: The item arrived broken or defective.
• Wrong Product: You received a different item, color, or design than what you ordered.
• Missing Items: An item from your order was not included in the package.

3. How to Request a Return

If you are within the 7-day window and have a valid reason:

1. Email us at breegonz@briellesboutique.store.
2. State your Order Number and the Valid Reason.
3. Attach clear photos of the damage or the incorrect item.

Requests sent after 7 days will be automatically declined.

4. Non-Returnable Items

The following items are always final sale and cannot be returned even within the 7-day window (unless they arrive damaged and are reported immediately):

• Earrings: For hygiene and safety reasons.
• Customized/Personalized Items: Anything made specifically with your name or custom requests.
• Used Items: Any item that shows signs of wear or use.

5. Return Shipping & Refunds

If your return is approved due to our error, we will provide a prepaid USPS Ground Advantage shipping label. Approved refunds will be processed to your original payment method within 5-7 business days.